Thoughtfully designed amenities for a comfortable & memorable stay
Free Wi-Fi
Free Wi-Fi in rooms
Parking
GBP 12 per day
Luggage storage
24-hour services
24-hour reception
24-hour room service
General
Free Wi-Fi
Parking
24-hour reception
Rooms/ Facilities for disabled
Lift
Guest Parking
Electric kettle
Services
24-hour room service
Dining
Bar/ Lounge area
Room features
Free Wi-Fi in rooms
Air conditioning
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Telephone
AM/FM alarm clock
Room decor
Carpeted floor
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Location
Bute Terrace,
Cardiff,
United Kingdom,
Cf10 2fe,
South Glamorgan
Map view
street view
Bute Terrace,
Cardiff,
United Kingdom,
Cf10 2fe,
South Glamorgan
City landmarks
Cardiff Castle Grounds
Cardiff Castle
3300 ft
Westgate Street
Principality Stadium
3200 ft
Museum
National Museum Cardiff
1.3
mi
CardiffWales
Cardiff Bay
1.4
mi
Park
Bute Park
1.3
mi
Market
Cardiff Market
2400 ft
Museum
Techniquest
1.3
mi
Shopping Area
Capitol Shopping Centre
2100 ft
Gallery
Craft in the Bay
4800 ft
Museum
Museum of Cardiff
2100 ft
Art object
Animal Wall
3000 ft
Mall
High Street Arcade
2100 ft
Mall
Duke Street Arcade
2100 ft
Public Building
City Hall
3000 ft
Shopping Area
Castle Quarter Arcade
2400 ft
Gallery
Martin Tinney Gallery
3300 ft
Mall
Mermaid Quay
1.2
mi
Museum
Firing Line Museum of The Queen's Dragoon Guards and The Royal Welsh at Cardiff Castle
2400 ft
Clare Road
Tramshed Cardiff
3800 ft
Gallery
Kooywood Gallery
3800 ft
Museum
Pierhead Building
1.4
mi
University
Cardiff University
4300 ft
Nearby
Stadium
Motorpoint Arena Cardiff
400 ft
Golden Cross Hayes Bridge Road
Wales National Ice Rink
800 ft
Mall
St David's Dewi Sant
1200 ft
Church
St David's Metropolitan Cathedral
1500 ft
Church
The City Parish of St John the Baptist
1800 ft
11 St David's Way St David's - Dewi Sant
Statue of Sir Gareth Edwards
700 ft
Avengers S.T.A.T.I.O.N. Cardiff
1000 ft
Shopping Area
Royal Arcade
1300 ft
Restaurants
The Little Man Coffee Company
900 ft
Ivor House
BB's Coffee & Muffins Cardiff
700 ft
Town Wall North
Pret A Manger
800 ft
3 Bridge Street Unit Klg08
Spud U Like
1100 ft
2 Bridge Street St David's Shopping Centre
Bramina
1200 ft
9 Barrack Lane
The Ivy
1200 ft
69/70 St David's
Bwyty Hayes Island Snack Bar
1400 ft
The Hayes
Dorothy's
1500 ft
39-40 Caroline Street
Royal Coast Cafe & Restaurant
1300 ft
Flat 11 41 Charles Street
My Cookie Dough
1500 ft
11 St Davids Way St. David's Mall 2
Guest Ratings & Reviews
Real Guest Experiences & Ratings
84%
enjoyed their stay & would return
central location
kept in excellent condition
unfriendly staff
limited workspace
8.4/10
Great
Rooms
7.1
Location
8.8
Service
6.5
Dining
6.5
Guest reviews
8.4/10
based on 8 reviews
3/5
based on 1894 reviews
6.7
6.7/10 based on 4584 reviews
#46 of 75 hotels in Cardiff based on Tripadvisor
Mike
United States,
April
2024
7.2/10
Despite a few drawbacks like a small dirty fan in the room and a giant TV taking up the desk space, my stay at the hotel was overall pleasant. The rooms were kept in excellent condition, and the location was fantastic being close to the city center and within walking distance of many attractions. However, the unfriendly encounter with a staff member during check-in left a negative impression.
Rooms
8.0
The rooms were kept in excellent condition, although the presence of a small dirty fan and limited workspace due to a giant TV on the desk was a downside.
Service
5.0
Despite the room being in good shape, the reception desk experience was marred by an unfriendly staff member. However, the professional handling of our refund request was appreciated.
Location
9.0
The hotel's central location in Cardiff was a major plus, close to the city center, train, and bus stations making it convenient for exploring the area.
Dining
7.0
Dining options were satisfactory for non-meat eaters with good alternatives available. However, the lack of inclusion of some amenities like square hamburgers at 9.15am was a downside.
Facilities
7.0
The hotel offered standard facilities like room service, laundry, and 24-hour room service, meeting basic expectations.
central location
unfriendly staff
Robert
United Kingdom,
December
2023
8.2/10
I loved my stay at this hotel! The rooms were cozy and kept in excellent condition with two heaters for extra comfort. The service, although a bit lacking in professionalism at reception, was thankfully redeemed by the great room service and laundry options. The location was superb, close to the city center and within walking distance of major attractions. The dining experience was a hit with delicious cakes for non-meat eaters. The facilities were top-notch, making my stay truly enjoyable.
Rooms
8.0
The rooms were cozy and kept in excellent condition with two heaters for extra comfort.
Service
7.0
The service was a bit lacking in professionalism at reception, but redeemed by great room service and laundry options.
Location
9.0
The location was superb, close to the city center and within walking distance of major attractions.
Dining
8.0
I enjoyed the dining experience, especially the delicious cakes for non-meat eaters.
Facilities
9.0
The facilities were top-notch, making my stay truly enjoyable.
David
United Kingdom,
December
2023
6.2/10
The hotel had large glass windows in the rooms, and even with an electric fan, they weren't cleaned or towels changed during my stay. The service was rude when checking in, almost to the point of suggesting we leave, but the night shift staff handled our refund request professionally. The location was convenient, within walking distance of the city center and the Cardiff international center. Dining didn't offer much beyond basic continental options. The facilities were adequate but lacking in certain areas.
Rooms
5.0
The rooms with large glass windows and electric fans weren't even cleaned or towels changed.
Service
6.0
The initial service during check-in was quite rude, but the night shift staff handled our refund request professionally.
Location
8.0
The location was central, within short walking distance of the city center and right opposite the Cardiff international center.
Dining
5.0
Dining options were limited, offering basic continental choices.
Facilities
7.0
Facilities were sufficient but lacked certain amenities.
Richard
United Kingdom,
September
2023
7.6/10
The hotel offers dual-aspect views, a bigger TV for enjoying Netflix, and includes breakfast. The rooms come well-equipped, but the service experience varies between exceptional on the night shift to needing improvement during check-in. The location is convenient, close to local attractions and within walking distance of the city center. The dining experience might have room for improvement at certain times, yet the facilities are adequate for a comfortable stay.
Rooms
8.0
Rooms provide dual-aspect views and come with a bigger TV for Netflix enjoyment. Breakfast is included.
Service
7.0
The service on the night shift was excellent, going above and beyond. However, the check-in experience could be more welcoming and customer-oriented.
Location
9.0
The hotel is centrally located in Cardiff, making it easy to access key attractions and amenities in the area.
Dining
6.0
At certain times, the dining experience may not meet expectations, particularly regarding the timing of service and food quality.
Facilities
The hotel provides essential facilities to ensure a comfortable stay.
Great views
Inconsistent service
Walt
United States,
August
2023
5.8/10
I had a mixed experience at this hotel. On the positive side, the location was superb, right opposite the Cardiff International Centre, making it convenient for attending events. The friendly staff made our stay pleasant, but the unprofessional behavior during check-in was a major downside. The dining options were lacking, but the included breakfast was a nice touch. Overall, it was an average stay with some notable ups and downs.
Rooms
5.0
While the room itself didn't have windows to open or air conditioning, the cool view compensated for it. The small, dirty fan was a letdown.
Service
6.0
Despite the rude start during check-in, the staff couldn't do enough for us later. One member was unfriendly, but the request for a refund was handled professionally.
Location
8.0
The hotel's location was excellent, near shops, restaurants, and the city center. Being close to the Cardiff International Centre was a big plus for us.
Dining
5.0
The dining experience, with its limited options, was subpar, but having breakfast included was a small saving grace.
Facilities
6.0
The hotel had basic facilities, nothing extraordinary noted.
Alan
United Kingdom,
July
2023
8.2/10
The hotel offers great views of the surrounding area with quirky artwork in the rooms, but there was no spare bed for my son. The service was excellent, but a staff member at the reception desk was rude during check-in. The location is right in the City Centre, close to the Cardiff international centre. The breakfast included homemade preserves but was served at a slightly awkward time. The facilities were well-maintained.
Rooms
8.0
The rooms had great views of the surrounding area and featured quirky artwork.
Service
9.0
The service overall was excellent, although one staff member at the reception desk was rude during check-in.
Location
9.0
The hotel is right in the City Centre, not far from the Cardiff international centre.
Dining
7.0
The breakfast included homemade preserves but was served at a slightly awkward time.
Facilities
8.0
The facilities were well-maintained.
John
United Kingdom,
June
2023
7.2/10
The hotel has a perfect location, right in the heart of the city center and just across the road from the Cardiff International Centre where we were attending a concert. The rooms offer panoramic views over Cardiff, but some seem a bit chipped. The service needs improvement as the night shift staff was rude during check-in. The dining experience was good, with many alternatives available for breakfast. The hotel's facilities were adequate, and the price was reasonable considering the prime location.
Rooms
7.0
The rooms with panoramic views over Cardiff were a nice touch, but some were chipped.
Service
5.0
The night shift staff member was rude during check-in, impacting the overall service experience.
Location
9.0
The hotel is in a prime location, right in the center of the city and near many attractions.
Dining
7.0
The dining experience provided good alternatives at breakfast, but some improvements could be made.
Facilities
8.0
The hotel's facilities were adequate for a comfortable stay.
Jack
United Kingdom,
June
2023
8.0/10
The hotel offers fabulous rooms with spectacular views over Cardiff, but some encounters with the staff were disappointing. The central location is convenient for exploring the city, and the dining options cater to various preferences. The facilities are adequate for a comfortable stay.
Rooms
8.0
I was impressed with the fab views from my double bed room, although the giant TV took up most of the desk space.
Service
7.0
Despite a rude reception during check-in, an unfriendly staff member, and a malfunctioning kettle, the excellent service during my stay made me feel comfortable.
Location
9.0
The hotel sits right in the city center, close to shops, bars, restaurants, and major attractions, making it a prime location for visitors.
Dining
8.0
The dining experience provided many good alternatives, especially for non-meat eaters, although the option was not included and had to be paid for separately.
Facilities
8.0
The hotel offers essential facilities such as room service, 24-hour room service, and laundry, ensuring a convenient stay for guests.
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Citrus Hotel Cardiff By Compass Hospitality10.06
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11.06.2025
